Privacy Policy

Welcome to Fairplay. This Privacy Policy explains how we collect, use, protect, and store information when you visit fairplay com, use the fairplay app, or complete any fairplay download. By creating a fairplay login or interacting with our services, you accept the practices described below.

1. Data We Collect

• Identity data
  • Full name, date of birth, gender, and proof of age
  • National ID numbers or PAN/Aadhaar details submitted during KYC
• Contact data
  • Residential address, email, mobile number, and WhatsApp ID
  • Emergency contact if you opt to add one for account recovery
• Account & usage data
  • Username, password (hashed), session tokens, and fairplay login id sign up history
  • Bet slips, win/loss records, balance changes, bonus claims, loyalty-tier status
• Financial data
  • UPI IDs, bank account numbers, IFSC codes, masked card numbers, crypto wallet hashes
  • Deposit and withdrawal timestamps, amounts, and payment gateway IDs
• Technical data
  • IP address, device model, operating system, browser type, language, time zone
  • Crash logs, page response times, clickstream paths, referral URLs
• Cookie & tracker data
  • Remember-me tokens, affiliate tags, campaign IDs, A/B test variants
  • App device identifier (Android Advertising ID or Apple IDFA)

2. How We Use the Data

• Account creation & maintenance - Activate your online cricket ID, verify age, and manage logins
• Transaction processing - Route deposits, settle bets, confirm withdrawals, refund stake on void bets
• Personalisation - Display local odds, Hindi interface, preferred payment options, and geo-focused promo codes
• Risk control - Detect duplicate accounts, block bots, trace chargebacks, follow AML guidelines
• Marketing - Send odds boosts, cashback alerts, and fairplay app updates (you may opt out anytime)
• Analytics & development - Measure page speed, spot broken links, improve UX, test new widgets

3. Legal Basis for Processing

We collect and handle data under one or more of these grounds:

• Execution of a contract (your user agreement)
• Legitimate interest (fraud prevention, service improvement)
• Compliance with legal duties (tax, AML, gambling regulation)
• Consent (optional marketing, cookies not strictly required for service)

4. Data Sharing

Your data stays within Fairplay except when needed for:

• Payment partners - Banks, UPI gateways, card processors, crypto exchanges
• Verification vendors - Age-check bureaus, document screening tools
• Regulators & auditors - If demanded by a lawful order or licensing review
• Affiliates - Limited to tracking ID and country, never full profile details
• Merger or acquisition - Transferred only if the new entity follows the same privacy standards

We never sell or rent lists of users.

5. International Transfers

Our servers sit in secure data centres in Curaçao and Singapore. Some partners operate in the EU or USA. Data moves under standard contractual clauses and is encrypted in transit (TLS 1.3) and at rest (AES-256).

6. Security Measures

• Two-factor authentication by SMS, email, or authenticator app
• Firewall and intrusion detection monitored 24/7
• Role-based staff access; every action logged and reviewed
• Annual penetration tests by independent specialists

7. Your Rights

Depending on your location, you may:

• View or correct stored personal data inside “Profile > Settings”
• Request a portable copy (JSON or CSV) via  privacy@fairplayclub9.com
• Withdraw consent for marketing with one click in any message
• Ask for erasure of dormant accounts that hold no unsettled bets or unpaid balances
• Object to specific processing when legitimate interest is cited

We respond within 30 days.

8. Data Retention

• Core betting records: 5 years from last transaction
• Self-exclusion logs: duration of exclusion plus 24 months
• Financial statements: 8 years for tax evidence
• Deleted account backups: purged within 90 days

9. Cookies & Similar Tech

You may block cookies in browser settings, yet login and bet-slip functions might fail.

10. Children

We block all persons under 18. If you believe a minor uses Fairplay, write to  safety@fairplayclub9.com  with details; we suspend the account and return any balance to the funding source.

11. Changes to This Notice

A banner will appear seven days before significant edits. Continued use after the date means you agree to the revised text.

12. Contact

Data Protection Officer
Fairplay, Win Ventures N.V.
privacy@fairplayclub9.com  | +44-20-8068-XXXX