FairPlay
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Customer Care: We're Here to Help You Win

At Fairplay, outstanding customer service isn't just a promise - it's how we've built trust with over two million cricket betting enthusiasts across India. Whether you need help with your first deposit or want to understand complex betting markets, our dedicated support team is ready to assist 24 hours a day, 365 days a year.

Contact Us Anytime

Live Chat Support

Get instant help through our live chat feature available directly on the website and mobile app. Our average response time is under 90 seconds, making it the fastest way to resolve most questions.

WhatsApp Support

Connect with our team through WhatsApp for quick assistance with account issues, betting questions, or technical problems.

Email Support

For detailed questions or document submissions, email remains highly effective for complex issues requiring thorough explanations.

Phone Support

Speak directly with our customer care representatives for urgent matters or when you prefer voice communication.

What We Can Help You With

Account Management

Deposits & Withdrawals

Betting Support

Technical Issues

Responsible Gaming

Frequently Asked Questions

Getting Started

Q: How do I create a Fairplay account?
A: Download our app or visit our website, click "Register," provide your mobile number and basic details, verify your phone through OTP, and complete the KYC process by uploading required documents.

Q: What documents do I need for verification?
A: You'll need a government-issued photo ID (Aadhaar, PAN, Driving License, or Passport) and a bank statement or passbook showing your name and account details.

Q: How long does verification take?
A: Most accounts are verified within 2-4 hours. During peak periods, it may take up to 24 hours.

Deposits & Payments

Q: What's the minimum deposit amount?
A: The minimum deposit is ₹100 for most payment methods, making Fairplay accessible to all types of players.

Q: Which payment methods do you accept?
A: We accept UPI, NetBanking, Paytm, PhonePe, Google Pay, bank transfers, and major debit/credit cards.

Q: Are my financial details secure?
A: Yes, we use 256-bit SSL encryption and partner only with licensed payment processors to protect all financial transactions.

Q: How fast are withdrawals processed?
A: Most withdrawals are processed within 2-6 hours. Bank transfers may take 1-2 business days depending on your bank.

Betting Questions

Q: What sports can I bet on?
A: While cricket is our specialty, you can bet on football, tennis, basketball, kabaddi, and 20+ other sports.

Q: Can I cash out my bet early?
A: Yes, our cash-out feature is available for most betting markets, allowing you to secure profits or minimize losses before matches end.

Q: What happens if a match is abandoned?
A: Bets are typically voided and stakes returned if matches don't complete the minimum required overs (cricket) or time (other sports). Specific rules vary by sport and market.

Q: How do I claim my welcome bonus?
A: New users automatically receive bonus credits after making their first deposit. Bonus funds have specific wagering requirements that must be met before withdrawal.

Technical Support

Q: Why isn't the app working on my phone?
A: Ensure you have the latest app version installed. Clear cache and restart your device. Our app requires Android 5.0+ or iOS 10.0+ to function properly.

Q: I can't log into my account. What should I do?
A: First, verify you're using the correct login credentials. If you've forgotten your password, use the "Forgot Password" option. For persistent issues, contact our support team immediately.

Q: Why is live streaming not working?
A: Live streaming requires a stable internet connection and may have geographical restrictions. Ensure your app is updated and try switching between WiFi and mobile data.

Support Response Times

Contact Method Typical Response Best Used For
Live Chat Under 2 minutes Quick questions, account issues
WhatsApp 2-5 minutes Account verification, status updates
Email Within 4 hours Complex issues, document submissions
Phone Immediate Urgent problems, detailed explanations

Escalation Process

If your issue isn't resolved to your satisfaction through our first-level support:

  1. Request Supervisor: Ask to speak with a senior support representative
  2. Case Reference: You'll receive a unique case number for tracking
  3. Management Review: Complex cases are escalated to our customer experience managers
  4. Resolution Timeline: Escalated cases receive responses within 24 hours

Self-Service Options

Help Center

Our comprehensive help center contains step-by-step guides, video tutorials, and detailed explanations for most common questions. Access it through our website or app's main menu.

Video Tutorials

Betting Guides

Complaint Resolution

We take all customer complaints seriously and follow a structured resolution process:

  1. Submit your complaint through any contact channel
  2. Receive acknowledgment within 2 hours with case reference
  3. Investigation begins immediately with our specialist team
  4. Regular updates provided every 24 hours until resolution
  5. Final resolution typically within 3-5 business days

Multi-Language Support

Customer Feedback

Emergency Support

Security concerns receive immediate attention from our specialized team, with initial response guaranteed within 15 minutes.

Customer Success Stories

"I was having trouble understanding how betting exchanges work, but the support team patiently explained everything through a 20-minute video call. Now I'm making consistent profits!" - Rajesh K., Mumbai

"When I accidentally sent money to the wrong payment method, the customer care team traced and reversed the transaction within 3 hours. Incredible service!" - Priya S., Bangalore

"The WhatsApp support is fantastic. I get responses even at 2 AM when I'm watching late-night cricket matches from Australia." - Kumar D., Chennai

Commitment to Excellence

At Fairplay, customer satisfaction isn't just measured by response times - it's about building lasting relationships with every user. Our customer care team undergoes continuous training on cricket knowledge, betting markets, and customer service best practices to provide you with expert assistance.

We believe every interaction is an opportunity to exceed your expectations. From your first question as a new user to advanced betting strategies as an experienced player, we're here to support your journey every step of the way.

Ready to get started or need help right now? Choose your preferred contact method above and experience the Fairplay difference in customer care.